Join us on the journey to get to net zero
At Carbon Direct, we dedicate our scientific, software, and business expertise to empower organizations around the world to take climate action.
Our Mission
Enable organizations to reduce, remove, and utilize their emissions with carbon science
We are a purpose-driven carbon management firm dedicated to helping organizations around the world reach their climate goals. We make carbon science accessible and actionable with our end-to-end platform.
Global citizens with global impact
Whether a scientist, developer, or carbon markets expert, we are united by our mission to take climate action now. We are experts in our fields and we act with confidence. Located across 4 countries and 10+ states in the U.S., we offer both remote-friendly work options and dynamic, in-person experiences with offices located in Seattle, WA and Oakland, CA.
Diverse backgrounds bring diverse perspectives
We recognize that teams with diverse backgrounds and different experiences are powerful. Bringing together a variety of perspectives only enhances how we can effectively address the climate crisis. Together, we are creating an environment where everyone is celebrated and anyone can succeed.
Overview:
We are seeking a highly skilled and motivated IT Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems and infrastructure. The IT Support Analyst will play a crucial role in diagnosing and resolving hardware and software issues, implementing solutions, and maintaining a high level of customer satisfaction.
Responsibilities and Duties:
End-User Support:
- Provide timely and effective technical support to end-users, addressing hardware and software issues via in-person, phone, email, or remote assistance.
- Troubleshoot and resolve hardware, software, and network-related problems to minimize downtime and ensure seamless operations.
System Maintenance and Monitoring:
- Conduct routine system maintenance tasks, including software updates, patches, and system configurations.
- Monitor system performance and respond to alerts, ensuring the stability and security of the IT environment.
Hardware and Software Deployment:
- Assist in the installation, configuration, and deployment of hardware and software components.
- Collaborate with other technical teams to implement and test new technologies to enhance overall system efficiency.
Documentation:
- Create and maintain comprehensive documentation for IT procedures, troubleshooting steps, and system configurations.
- Develop and update user guides to facilitate self-help solutions for common technical issues.
User Training:
- Conduct training sessions for end-users on new technologies, software applications, and IT best practices.
- Provide guidance to users on security awareness and data protection measures.
Collaboration:
- Collaborate with IT team members and other departments to resolve complex technical issues and contribute to ongoing projects.
- Work closely with external vendors to escalate and resolve issues when necessary.
Qualifications:
- Proven experience as an IT Support Analyst or in a similar role and/or Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience with mobile device management (MDM) such as Jamf, Mosyle, Microsoft Azure, Rippling, etc.
- Experience with Identity Access Management (IAM) such as Google Workspace, Microsoft, Rippling, etc.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
Salary
$85,000-$104,000
Benefits
While we love our work, our lives aren’t defined by it. At Carbon Direct, we offer a robust benefits package that considers the whole person, their partners, and their families – and we’re always looking to improve.
Our U.S. benefits* include:
- Comprehensive nationwide medical, dental, and vision coverage. See a preview of our coverage here.
- Time off as needed: Flexible vacation policy and ten company-wide holidays, plus annual winter break between Christmas and New Year's
- 16 weeks of fully paid parental and family leave with no tenure requirement
- Remote-friendly work culture with annual company-wide retreats
- Reimbursement for your work-from-home setup and monthly work-from-home stipend
*Please note that the benefits described apply to U.S.-based employees only. For our international employees, our benefits package varies by each country and its statutory requirements.
Equal Opportunity Employer
Carbon Direct is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. We adhere rigorously to our equal employment opportunity policies in connection with all employment decisions, including hiring, compensation and promotion.
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