The Role
At Swan, we are committed to building the best experience for onboarding Corporate and Retirement accounts. We are looking for someone who is a servant leader with excellent customer service skills that wants to help individuals, corporates and trusts become Swan Clients.
Your responsibilities
- Help individual and corporate customers complete ID verification and review their ID materials
- Reviewing clients’ documentation, assessing their risk profiles, and communicating with clients in a professional manner in order to obtain additional documentation/information.
- Communicating with our custodian to ensure accounts are onboarded in a timely manner.
- Understanding requirements for onboarding different entity types (Corporates, Family Offices, Trusts, Non-Profit, etc.) and continuously seeking to improve requirements over time.
- Thinking creatively around improving our onboarding process. Working to coordinate platform-wide improvements with our internal teams and onboarding partners.
Skills and experience that will help you succeed
- Strong attention to detail
- Previous working experience in a similar role
- Experience in customer service and familiarity with ZenDesk
- Desire to work in a fast paced start-up environment where you’ll have a lot of say in the product and a lot of responsibility
- A true passion for Bitcoin as a world-changing innovation in money and freedom. We’re not a crypto or blockchain company. We don’t care if you’ve done any of those things in the past, but here we’re all about onboarding people into Bitcoin!
- Required to work US timezones
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