Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) operating from Central Europe. Could you be one of them?
- Help top e-commerce businesses boost their performance.
- Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
Your starting salary will be €2,700 per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.Tasks and responsibilities:
As a Customer Success Manager you will be expected to:
As a Customer Success Manager you will be expected to:
- Build long-term relationship with your clients
- Act as a trusted advisor & industry expert able to challenge the status quo
- The role of CSM is to act as a guardian for both, client & Engagement product.
- On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
- As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
- On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
What we expect of the candidate:
- 3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
- Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
- Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
- Working proficiency in English and Russian
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