Enova is seeking Customer Service Representatives in the states of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, and Wyoming. #BI-Remote #LI-Remote
About the role:
Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.
Responsibilities:
- Answer inbound calls from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Requirements:
- At least one year of call center experience
- Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
- Independent problem-solving capabilities
- Strong multitasking abilities to handle multiple priorities and adapt to changing situations
- Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting
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