We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers. This position will report to the Senior Director, Product Operations and will have the following responsibilities:
- Learn and understand Greenlight Guru’s software products and the industry that utilizes them
- Respond promptly to all inbound support tickets and emails
- Provide email, chat, phone, and video support to customers
- Escalate issues to appropriate stakeholders to resolve promptly
- Build strong relationships with colleagues and clients
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
- Participate in testing new features and releases.
You’ll be successful if you are:
- A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
- A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
- An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
- Able to gracefully juggle multiple customer needs and responsibilities
- Tech-savvy and comfortable toggling between various SaaS tools
- Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus
Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements. If you have experience with most of these qualifications we encourage you to apply.
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