The Challenge
As a Collections Specialist, you'll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you'll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service.
Your Mission
- Manage Accounts: Oversee domestic and/or international accounts, following up on past due invoices, resolving disputes, and reconciling payments.
- Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate records
- Document & Follow-Up: Record all collection activities in the ERP system and ensure timely customer payments.
- Communicate & Collaborate: Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary.
- Maintain Contacts: Verify and update accounts payable contacts, using skip tracing as needed.
- Review Performance: Participate in portfolio reviews with the AR Manager.
- Professionalism: Maintain a positive, service-oriented attitude with all stakeholders.
You Are
- A related Bachelor's Degree is preferred.
- 3+ years in collections or a related field.
- 2+ years in a B2B environment.
- Strong attention to detail and time management skills.
- Professional English communication, both verbal and written.
- Ability to work well with teams and clients.
Extra Awesome
- Experience with Salesforce and ERP systems (Workday is a plus).
- Knowledge of Jira Ticketing.
- Fluency in German or other European language is a plus (other than English/Spanish).
- Experience in SaaS is valued.
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