The Role
As a Solutions Engineer at GoGuardian, you will work alongside our sales and customer experience teams as the ultimate product specialist and provide both pre- and post- sales technical guidance.
You will leverage your technical and people skills to help deliver customer solutions and become a trusted advisor in the process. You should be highly self-motivated and extremely curious to learn more about GoGuardian’s products and the vast problems they can solve.
What You'll Do
- Technical Expertise: Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations.
- Client Engagement: Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment.
- Sales Support: Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge.
- Relationship Management: Build and maintain strong relationships with customers throughout the sales process and beyond.
- Onboarding & Implementation: Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions.
- Problem Solving: Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance.
- Documentation & Communication: Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned.
Who You Are
- 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred.
- Strong background combining business acumen and technical expertise.
- Excellent verbal and written communication skills; ability to create detailed documentation.
- Proven ability to build rapport with both internal teams and client stakeholders.
- Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
- B.S. in Computer Science, Engineering, or a related field.
What We Offer
- Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
- Flexible time off, 13 paid holidays, paid parental leave and a paid year-end holiday break.
- A robust catalog of benefits that support your professional growth and personal wellbeing: wellness days, work from home funds, fertility & adoption reimbursement, and more…
Plus the intangible:
- A varied and challenging role in a global and highly innovative high-growth company.
- Supportive, driven colleagues who have your back and share your passion.
The typical base salary range for this position is $65,000 - $75,000 plus $9,000 variable pay per year.. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
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