About the role and why it’s unique:
- Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases
- Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay
- Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations
- Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors
- Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards
Who you are:
- Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment
- Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming
- Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically
- Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity
Even better if you have:
- 2+ years of experience in responsible gaming, compliance, or a related field within the gaming industry, preferably with direct experience in a sportsbook or online gaming environment
- Proven experience in process improvement, with the ability to implement and refine protocols that support responsible gaming efforts
- Proficiency with data analytics tools, Microsoft Excel, and ticketing or CRM systems such as Intercom
- Flexibility to work at least one weekend day during peak sporting seasons
Our target starting base salary range for this position is between $70,000 and $80,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
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