- Proactively review, analyze, and map complex people processes, identify bottlenecks and system utilization gaps to design and implement simple, automated, and scalable solutions.
- Standardize and document People Operations policies, procedures, and workflows company-wide to ensure compliance, consistency, and readiness for future growth.
- Utilize data to measure operational performance, propose and execute changes based on clear business cases and ROI for efficiency.
- Evaluate new HR technology and partner with People Analytics and Technology to drive innovation through data and systems enhancing operational clarity, automation and scalability.
- Establish process governance standards, ensuring accuracy, security, and integrity across all people processes and systems.
- Act as an escalation point for complex HR process inquiries, providing expert troubleshooting and root cause analysis to resolve systemic issues.
- Act as the process expert defining the requirements for system changes (HRIS, ATS) needed to support improved operational workflows.
- Execute necessary configuration changes within the core HRIS (e.g., setting up new workflows, updating custom fields, process validation) to support process improvements.
- Execute and support the implementation of operational frameworks that drive efficiency and maintain a strong employee experience.
- 8+ years of experience managing or scaling HR operations
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