Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Agent with a leading electronics company. This role provides the opportunity to work in beautiful Greece while offering superior support to Spanish-speaking customers. Your expertise and dedication will play a vital role in ensuring a positive customer experience with our innovative electronic products.
Responsibilities
- Provide exceptional support to Spanish-speaking customers via phone, email, and chat, answering inquiries related to our electronics products.
- Assist customers with product information, troubleshooting issues, and order management.
- Handle customer complaints with professionalism and aim for swift resolutions to enhance satisfaction.
- Accurately log customer interactions in our CRM system to maintain a high level of service quality.
- Collaborate with internal teams to ensure that customer feedback is incorporated into product development and service improvement.
- Stay current on product knowledge and updates to provide informed assistance to clients.
- Fluency in Spanish (both written and spoken); proficiency in English is an advantage.
- Experience in customer service, preferably in the electronics or technology sector.
- Strong communication and interpersonal skills with a focus on client satisfaction.
- Effective problem-solving abilities and a proactive approach to customer needs.
- Familiarity with CRM software and general computer skills.
- Self-motivated with the ability to work independently in a remote setting.
- Willingness to embrace new challenges and grow within the company.
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