What You'll Do
We are looking for someone who can ensure the following outcomes for every customer:
● Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in advertising through the Sprinklr platform to guarantee retention & customer growth.
● Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
● Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
● Strategic Advertising Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
What Are Your Responsibilities
● Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
● Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
● Act as day-to-day contact for stakeholders in brand, agencies and System Administrators.
● Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.
● Manage and optimise configuration of on-boarded Sprinklr users, to ensure their continued success with Sprinklr platform.
● Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions, so that client expectations regarding platform use cases and functionalities are fulfilled.
● Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
● Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilising AI to drive greater ROI.
● Capture development areas for product improvement and close loop with product managers and engineering for necessary corrective actions.
● Actively make sure you are knowledgeable on native channel’s ads products package.
● Work with clients to improve the paid service itself and its alignment with the client's
core business.
● Provide on-going training support and ad hoc training sessions to ensure that all client
users are trained, educated, and up to date on platform use, best practices, and
functionalities.
● Actively make sure that you are knowledgeable on all Sprinklr software products.
● Maintain platform relevancy according to changes in business needs.
Who You Are & What Makes You Qualified
● 2+ years of experience in paid social account management at a brand, agency or technology.
● Experience of building and optimising paid social campaigns.
● Excellent written and verbal communication skills.
● Experience in social media platforms and direct experience in working with or for
social media management software is preferred.
● Analytical mind-set with attention to detail and excellent problem solving skills.
● Ability to think independently and learn as a member of a team.
● Ability to identify and clearly articulate issues clients are facing and plans on how to
solve them.
● Ability to work in a highly challenging startup environment by maintaining high standards of customer delivery.
● Ability to work effectively under tight deadlines and juggle several assignments simultaneously, while maintaining a high standard of excellence.
● Intrinsically motivated to tackle unique client use cases, teach clients how to maximise platform performance.
● Ability to interpret industry specific trends across different verticals or lines of businesses.
● Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
● Ability to collate, harmonise and visualise data and present the statistical merit in a business case.
● Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
● Industry specific knowledge across different verticals or lines of business preferred
● 3 or 4-year college / university degree
You Know You're Successful If
● The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
● Customers add new licences, modules and services to their package.
● Constantly coming up with new strategies & ideas that are adopted by your clients
and peers.
● Stakeholders participate in Sprinklr events and case studies.
● Your platform and industry knowledge makes you a trusted advisor both internally and
externally.
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