BiOptimizers is on a mission to help people become the healthiest, highest performing version of themselves.
We believe our products empower humanity to achieve an optimal state of well-being in the body, mind, and soul, holistically defined as Optimum Health. We want everyone to become “bioptimized” (biologically optimized) in all aspects.
We are on an exciting trajectory, having helped over 65,000 people optimize their health and digestion since 2004. We are also backed and trusted by the top biohackers, doctors and top authorities in health including: David Asprey, Ben Greenfield, and Paul Chek.
Our Customer Service team is currently looking for two maternity replacements starting mid September till end of January 2022. This position has potential to become full time permanent for the right candidate.
We take the customer experience very seriously. As Sam Walton said, "There is only one boss: the customer, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." If this sounds like something that is a good fit for the work you LOVE to do, then please tell us why we should hire you, why you’re a great fit for us and how you will make a difference with the level of service we offer our customers.
You must be willing and able to work American time zone hours — the majority of our clients are in the USA and Canada — and speak and write in fluent English. Being able to work weekends is a must. We only hire the best talent, and we have a rigorous hiring and selection process. If you feel you have what it takes, and if this position interests you, then we’d love to hear from you!
YES, we guarantee you'll have a lot of fun working for us while enjoying all the excitement of working from home with a fast-growing business.
Still interested?...
The Details
- Compensation: starting @ $10 USD per hour (depending on experience).
- Job Type: Full time, temporary maternity replacement
- Remote: 100% work from home.
- You will be required to keep US based time zones,
Perks List:
- Vacation, Sick, Maternity and Bereavement Leave
- BiOptimizers Health Boosting Formulas (Value at: $2,400/year)
- Free Books and Courses (Thousands a year)
- Free personalized Nootropics (Value at $3,600/year)
- EFT Sessions
- Career strengths based coaching
- Tight knit team of outgoing professionals
Main job tasks and responsibilities
- Dedication and ability to manage multiple tasks in a pressured environment
- Deal directly with customers by phone, email, chat or ticketing system
- Respond within one hour to customer inquiries
- Provide pricing, stock and delivery information
- Follow up on customer satisfaction
Key Competencies
- Perfect English is a must
- Communication skills - verbal and written
- Multilingual skills will catch our attention
- Customer service experience is a must
- Know your way around several Social Media platforms
- Compassionate with a high level of empathy
- Interpersonal skills
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Zoho experience is an asset.
What to Expect
- Application: your profile, resume and portfolio will be reviewed within 72 hours, and you’ll hear back from us no matter what (no ghosting!). We aim to respond to every applicant within 5 business days.
- Predictive Index Assessment: All candidates need to complete a behavioral and cognitive assessment through Predictive Index. This tool is an integral part of our hiring process and crucial to limiting bias. You can find out more about Predictive Index here.
- Google Meet Interview: a 30-minute video call with our talent acquisition team to get to know you a bit better and make sure you are aligned with our company core values.
- Take Home Task Assessment: A small project to assess your skills that shouldn’t take more than an hour.
- Panel Interview: a 60-minute video call with Martin (Talent Acquisition Lead) and Elisa (Customer Service Team Manager) to discuss your background, BiOptimizers, and answer your questions about the team and growth trajectory.
- Reference Check: At this point, we will ask for some references to email as part of our due diligence.
- Offer: Ideally, this is the part where we make the offer, you accept, and we all celebrate!
Additional Application Information
This role is 100% remote so reliable internet is a must. The company is US based however the company is distributed remotely across the globe.
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