Passport: Enterprise Customer Success Manager

About Passport: Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for hundreds of top direct-to-consumer brands (our customers include Kylie Beauty, Bombas, Native, Ritual, Seed.com, and more). We ensure end consumers in countries around the world receive their package by optimizing multiple proprietary networks of first-mile warehouse pickups, last-mile local parcel delivery, and customs brokerage to reshape international shipping and post-purchase experiences. Leveraging much-needed software, automation, integrations, and support with transparency into logistical data not provided by legacy carriers today helps e-commerce merchants and marketplaces navigate their international footprint to reach their global potential. We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us. About you and the role: You’ll be excited to join a mighty team of four and build trusting relationships with our customers (direct-to-consumer e-commerce brands). You will be responsible for - and comp’d on - growing our top performing accounts and ensure that our customers have a seamless experience with Passport. You love working directly with customers, developing strategic growth plans, collaborating with product and engineering to expand these accounts, and iterating on processes to help us work smarter not harder. To you, it’s all about providing excellent customer strategies and helping everyone succeed. The Enterprise Customer Success role is a critical ingredient in ensuring our top accounts fully utilize Passport to grow internationally. One of our Values is “You are an owner”. We’re growing quickly, and there are gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we’re not the right fit. Location: Remote, United States #LI-Remote What you'll get... - Competitive cash and equity packages - Healthcare, dental, and vision - 401K & Company Match - Monthly fitness stipend - Monthly phone/internet stipend - 100% remote work environment #LI-Remote - Company issued laptop - Flexible PTO - Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints! - Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America - Learning & Development Fund for upskilling or products to improve your day-to-day work life - One-time remote work set-up stipend to make your at-home office dazzle - Teammates around the world in 8 different time zones!

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Veröffentlicht 4 Sept 2022, 5:00 pm

Enterprise Customer Success Manager bei Passport

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