What you'll do:
- Act as a first point of contact for customer inquiries via telephone
- Resolve technical and other support inquiries and assist in escalations
- Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
- Provide feedback on defects and enhancements
- Educate customers on product features as well as online help resources
- Educate and coach customers on products and services to enhance their online marketing strategy
- Drive customer engagement to help our customers be more successful
Who you are:
- Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!
- A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact
- Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
- A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time
- Attention to detail: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility
- A Team Player: you coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind
#LI-Remote
Need to Know:
- We are hiring Fully Remote, US based employees only for an October 31st Start Date
- Shifts will be during our opening hours Monday-Saturday 8am-10pm EST
- Compensation is dependent on experience/location with range starting at $15-$17/hr
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