The Accounting Operations team is a growing sub-team within the Accounting department. As part of our team, the AR Staff Accountant will be responsible for speaking directly with merchants and/or customers, work closely with our internal teams to ensure all merchants are invoiced accurately, and customer refunds are processed appropriately. As we continue to grow as a company, we have lots to learn and lots to build, and we hope you’ll join us during this exciting phase! ≈
What you'll do
- Act as the voice of Affirm and be a point of contact for our merchants and customers
- Validate transactions for accuracy and bill our merchants monthly
- Work cross functionally with our Customer Ops team in Pittsburgh and process timely refund requests for our customers
- Respond to, troubleshoot, and resolve merchant and customer issues in a timely and positive manner
- Guide merchants through the initial onboarding process
- Take an active role in suggesting and implementing process improvements.
What we look for
- 3 to 5 years of Customer & Merchant experience required, preferably working within a rapidly growing company. Experience with NetSuite and Excel/Google sheets preferred.
- You have the ability to clearly and concisely communicate both written and verbally with exceptional interpersonal skills to effectively interact with employees across the organization
- You have excellent time management and organizational skills with aptitude for prioritizing
- You are curious and love to find new ways of understanding problems or improving processes
- You are adaptable and demonstrate strong analytical and problem-solving skills and can communicate your thinking clearly
Location - Remote Canada
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