The Role:
** This position is open to Philippines, Colombia and Mexico Residents. The position requires full English Fluency as you will be servicing a U.S. Market**
Apollo.io is looking for an experienced Customer Advocate that will be part of a world-class Sales Team and a founding member of our Customer Advocate Team. We offer consistent development and strong career path in Sales, Support & Customer Success and you will work directly with Sr. Management to build the foundations of a mission critical program for the business.
Daily Adventures and Responsibilities:
- Manage website chats related to customer’s sales inquiries
- Influence ARR through direct closing (disco/demo) or handing prospects off to AEs for additional evaluation.
- Educate customers to the best of their capabilities to optimize their results
- Qualify customers over chat
- Ask questions to uncover pain and align Apollo’s value as a solution
- Provide a fast and accurate answer to the customer's inquiries
- Provide clean handoffs to Support and AEs when situations require
Qualifications and Experience required to apply for this role:
- 1+ years of experience in customer support or sales (SDR or similar roles)
- Has experience working in a fast-paced environment, while delivering high-quality work and exceeding targets
- Coachable—loves to learn, receive feedback and uplevel their skills
- Highly empathic, can read customers and adjust responses to the situation
- Excellent written communication skills
- Working experience with CRM, Support Tools, and Chat Tools
- Experience working a set schedule, and managing their own time efficiently
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