We're looking for a Customer Experience Operations Manager to drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. We believe in people first, curiosity, and empathy.
Requirements
- Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
- Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery)
- Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn)
- Analyze and improve our Customer Health Score
- Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
- Establishing, maintaining, and enforcing SLAs across Revenue and CX teams
Benefits
- 100% premium coverage on our healthcare plans for employees and their families
- Dental & vision coverage for employees and families
- New laptop & equipment
- Wellness Stipend
Originally posted on Himalayas
