SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support.
Requirements
- Native Portuguese and excellent English skills (at least C1 for both spoken and written)
- Technical Support experience
- Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands
- Software troubleshooting and ability to handle and analyze log files
- Knowledge of APIs and Webhooks for troubleshooting connection issues
- Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors
- Experience with ticketing systems (e.g., HubSpot, Jira)
- Ability to quickly learn the product ecosystem and follow precise procedures
- Experience writing professional, well-structured notes on support cases
- Strong analytical thinking and research skills
- Willingness to work a flexible schedule
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
Originally posted on Himalayas
