Head of UI/UX & Product Operations to lead experience design and product operating excellence for a global, multi-product SaaS platform evolving into a unified Operating System (OS).
This leader will shape a cohesive, AI-first user experience across modules, regions, and verticals - ensuring our platform behaves as an integrated system rather than a collection of products. They will embed agentic AI capabilities into workflows, establish a scalable product operating model, and drive instrumentation-led decision-making across the portfolio. The ideal candidate is both platform-minded and AI-native - equally fluent in design systems, product analytics (e.g., Pendo), AI agent orchestration, and modern SaaS delivery processes.
Key Responsibilities
1. Platform / OS Experience Strategy
Define and govern a unified UX vision across a multi-product SaaS portfolio
Establish global design systems aligned to a common data model and shared services layer
Ensure consistent identity, navigation, permissions, and workflow orchestration across modules
Drive experience cohesion across regional variations and localization needs
Embed platform principles (reusability, composability, extensibility) into UX standards
2. Agentic & AI-First Experience Design
Design AI-native interfaces: conversational assistants, contextual action cards, predictive prompts, and autonomous agent workflows
Define interaction models for multi-agent orchestration (human-in-the-loop, escalation, approvals, guardrails)
Partner with AI/Engineering teams to translate LLM capabilities into governed, production-grade experiences
Ensure explainability, trust signals, and responsible AI UX patterns are embedded into workflows
Drive experimentation on AI adoption, automation ROI, and friction reduction
3. Product Operations & Instrumentation at Platform Scale
Establish a scalable product operating rhythm across global teams (OKRs, roadmap governance, release discipline)
Own product analytics and user behavior instrumentation strategy (e.g., Pendo or equivalent)
Create unified dashboards across products to track adoption, engagement, AI utilization, retention, and feature ROI
Implement structured experimentation (A/B testing, cohort analysis, feature validation) at portfolio scale
Provide executive-level visibility into product health, performance, and AI impact
4. Deep Alignment with Modern Product Development
Integrate UX and Product Ops tightly into agile and DevOps workflows
Improve discovery-to-delivery cycle time and reduce rework through structured intake and validation
Align product design with API strategy, microservices architecture, and shared platform capabilities
Standardize feedback loops between customer insight, analytics, and engineering execution
Required Qualifications
12+ years in UX, Product, or Product Operations leadership within global SaaS environments
Experience leading platform or multi-product portfolio transformations
Strong understanding of platform architecture, APIs, shared services, and data fabric concepts
Hands-on experience with product analytics tools (e.g., Pendo, Amplitude, Mixpanel)
Demonstrated experience integrating AI/LLMs into production products
Familiarity with agent frameworks, orchestration patterns, or AI automation workflows
Deep knowledge of Agile, DevOps, experimentation frameworks, and SaaS metrics
What Success Looks Like
A cohesive, OS-like experience across all products and regions
AI agents embedded naturally into workflows — increasing productivity and reducing manual steps
Measurable improvements in feature adoption, AI utilization, and retention
Portfolio-level visibility into product health and experience friction
A scalable product operating model aligned to platform growth
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Originally posted on Himalayas
