Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service.
Requirements
- 3+ years of call center or contact center operations experience within healthcare or behavioral health
- Bachelor's degree in business administration, Communications, or a related field (optional)
- Strong leadership and people management skills
- Expertise in call center technologies, CRM systems, and workforce management tools
- Proficient in Excel and data management tools
- Working knowledge of MS Office, Salesforce, and Outlook
- Analytical skills for interpreting performance metrics and driving improvements
- Excellent communication and problem-solving abilities
- Ability to manage large teams and influence cross-functional decisions
- Ability to work in fast-paced, high-volume environments
- Familiarity with compliance standards and quality assurance frameworks
- Organization and time management skills with the ability to multitask
- Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner
Benefits
- Medical, dental, and vision insurance
- Employer paid life & long-term disability insurance
- Short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
- Flexible spending accounts (FSA) and health savings account (HSA) contributions
- 401k
Originally posted on Himalayas
