Who work remotely and use technology to deliver services to clients globally. Most work from their home offices and receive their project instructions by phone, fax, e-mail or even instant message. Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls (parent company), receiving and directing visitors, word processing, filing, and faxing. Extensive
A software skill is a must, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate. Social media and blogging is very important also. Priorities
Relieve management of administrative detail, all projects
Coordinate work flow
Update and chase delegated tasks to ensure progress to deadlines
Take initiative in manager’s absence
Keep projects on schedule
Maintain procedures manual to ensure consistent performance of routines
Communication
Monitor online chat support during business hours
Compose correspondence/reports for own or manager’s signature
Arrange essential mail in priority action order for boss
Check deadlines on incoming requests and put preliminary work in play
Process replies on own initiative or from bosses’ dictation or notes
Research, draft or abstract reports
Phone
Handle all inquiries within my capacity
Arrange "callbacks" to protect boss’s time
Provide back-up materials for callbacks
Route calls elsewhere as needed
Do phone surveys/inquiries as needed
Appointments/Meetings
-Prepare agenda in advance
-Arrange meeting facilities
- Act as recording secretary; prepare action minutes
Originally posted on Himalayas
