Is This YOU? Then We Want to Meet You!
Energised by outbound conversations and driven by results, this role puts you at the centre of revenue recovery and growth. You’ll reconnect with customers through targeted calls and strategic follow-ups, turning abandoned carts and cancellations into active, renewed subscriptions. If you’re persuasive, resilient, and thrive in a target-driven environment, we want to hear from you.
Requirements:
- Software/platforms required: Shopify, Gorgias, Boss ERP, Call Hippo/Any outbound calling tool
- 2–4 years of experience in Outbound Sales, Telemarketing, Customer Retention, or Revenue Recovery roles.
- Prior exposure to subscription models and retaining subscription customers is highly preferred.
- Resilience, persuasive negotiation tactics, active listening, and a consultative sales approach.
- Autonomy & Discipline: High autonomy to self-manage outreach cadences and optimise data-driven peak conversion windows.
- Tech Proficiency: Experience working within ERP/CRM platforms (BOSS experience is a plus) and cloud-based phone systems.
- Execute Targeted Outreach: Conduct high-volume outbound calls as your primary channel, reinforced by strategic follow-up emails, to convert leads into active subscriptions.
- Drive Win-Back Campaigns: Re-engage customers who abandoned their carts or cancelled their accounts, handling objections with empathy and persuasive negotiation.
- Hit Performance Benchmarks: Focus relentlessly on revenue-based performance metrics, driving toward a weekly benchmark of 60–70% recovery on reached customers.
- System navigation: Accurately navigate restricted BOSS (ERP) lead lists to capture customer pain points, document interaction outcomes, and pitch tailored subscription solutions.
- Optimise Cadences: Exercise high autonomy to self-manage daily outreach efforts according to data-driven peak conversion windows for maximum contact rates.
- A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget:TBD
Working Condition: Part-time Buffer
Schedule: Shift flexibility is required. Working hours will be dynamically adjusted and tuned to the highest-converting windows (typically aligning with late afternoon US time zones).
Originally posted on Himalayas
